Category: Truck rental (Page 2 of 2)

How we handle truck rental reservations at Fetch

How does Fetch handle reservations and vehicle availability? Scheduling and availability planning isn’t an easy problem. It’s rife with trade-offs and without a perfect solution. How do we guarantee availability while also providing flexibility if your plans change?

When renting a truck or cargo, there are currently two options that vendors offer for procuring your vehicle:

1. Reserve a vehicle for an entire day, without a guarantee.

With this approach, renters are required to rent a vehicle for an entire day. Most truck and van rental companies also will not guarantee availability of specific vehicles. Just like airlines, truck rental companies will typically overbook vehicles. This leaves you hoping that your desired truck or van will be still be available when arriving for pick up.

The advantage of reservations is that they do typically provide some amount of confidence that your vehicle will be available for you. However, requiring the one-day minimum-rental period isn’t efficient for customers with jobs only requiring a one or two-hour rental.

2. Rent a vehicle by the hour, on a first-come first-serve basis.

In this model, trucks or vans are only available on a walk-in basis; truck availability is never guaranteed and reservations are not allowed. Renters may arrive to find that all vehicles are currently rented and without any sense of when the vehicles will again be available.

The advantage of this model is that once a vehicle is rented, paying by the hour means you can keep the vehicle out as long as your job requires, without fear of a late-return fee.

What if a hybrid model existed?

With both of the above models, there are very clear advantages and disadvantages. At Fetch, our primary concerns for customers are:

  1. Guaranteeing availability
  2. Not overbooking trucks or reservations
  3. Providing hourly and daily rental options
  4. Providing flexibility to change or extend rentals as needed

We’ve tested and refined our reservation process. We think it provides the right balance between security and flexibility. Here’s how it works:

  1. Reserve a truck for pickup. Modify, reschedule or cancel your reservation up to 24 hours prior to your start time without penalty.
  2. If your plans change at the last minute and you need to cancel, you’ll receive a credit to redeem for a future rental. (Since we don’t overbook rentals, renters are responsible for reservations within 24 hours of the start time.)
  3. After picking up your truck, if you need to extend your rental, you’ll be able to do so as long as your truck or van has not been reserved by another renter. If your truck rental is ineligible for extension, and it isn’t returned on time, there’s a $30 late-return fee. (We charge this late-return fee for a few reasons. First, we typically provide the renter that cannot pick up their vehicle on time a discount to help offset their inconvenience. Secondly, the late-return fee incentivizes on-time returns.)

While this system  isn’t perfect, it covers the key tenets we want to provide customers:

  • Predictability in knowing your truck will be available when you reserved it
  • Flexibility to modify your reservation at no cost (up to 24 hours prior)
  • Options for extending your rental time
  • Hourly and daily rental pricing

We continue to try to improve our reservation model, and we welcome feedback from customers and partners.

 

 

Space Shop Self Storage and Fetch launch partnership to offer on-demand truck rental

We’re thrilled to share that we’ve launched a new partnership with Space Shop Self Storage in Atlanta. Now, Space Shop and Fetch customers can access Fetch trucks for rent instantly at select Space Shop locations.

Space Shop Self Storage customers also receive exclusive discounts and promotions when renting a vehicle with Fetch. (Just ask your Space Shop store manager for your discount code.)

Our mission at Fetch is to make transportation effortless. By making Fetch trucks and vans available to rent instantly at Space Shop Self Storage locations, Space Shop customers have instant access to cargo vans and trucks to facilitate their self-storage move in. No more having to call around to locate a truck, drive to a pick-up location miles away, or worrying about if a rental location will even be open. With Fetch and Space Shop, a variety of trucks and cargo vans are available to rent on-demand, 24 hours a day, 7 days a week.

We’re incredibly appreciative of the support the team at Space Shop has provided us, and we’re thrilled to make your move even easier through this partnership.

 

 

 

Should you rent a cargo van or pickup truck?

When renting a truck or van, which type of vehicle should you select for your move? Should you rent a pickup truck? Or, would a cargo van rental be a better option for you?

Pickup Truck

Pickup trucks are ideal vehicles when you are transporting equipment or supplies. Most commercial pickup trucks feature 8-foot beds with single cabs that provide generous room for hauling equipment in the back of your vehicle.

The major advantage of a pickup truck is that it can haul items such as rocks, pine needles and other landscaping supplies that are not well-suited for a van. Because pickup truck beds are open-air, they clean easily after an outdoor job.

The downside? Any items, such as furniture, that you want protected, will be exposed to the outside elements when traveling in a pickup truck. You will also need to stabilize large items by securing them with rope or bungee cords. Because of this, pickup trucks are often not the best choice when moving furniture or other valuable items over long distances.

One other advantage of pickup trucks is their drivability. Pickup trucks usually hold 3 passengers, are short enough to fit into most parking garages, and are easy enough for just about anyone to drive.

Cargo Vans

Cargo vans are an ideal vehicle to rent when you need to protect the items you are transporting. Cargo vans offer generous indoor storage, enabling you to move furniture and equipment without exposing these items to the outside elements when moving. Because your items are stored inside, cargo vans will not “whip” in the wind like a pickup truck might.

Cargo vans enable you to stack your items, and also reduce the need to “tie down” items like you might with a pickup truck.

The downside to cargo vans is that they are larger and taller. Because of their size, cargo vans may not fit within the clearance limits of all parking garages. Additionally, for drivers that have not driven larger vehicles, the size of a cargo van can be intimidating at first.

The Final Verdit

Which vehicle is the right choice for your rental? It boils down to a few factors.

A pickup truck is the best rental option if you:

  • Need to haul landscaping or outdoor equipment
  • Have height clearance limitations, such as with a parking garage

A cargo van is the ideal vehicle to rent if you:

  • Are moving valuable items such as furniture
  • Need additional storage capacity beyond a pickup truck

Fetch offers a variety of trucks and vans for rent. We’d love to assist you with your next move or transportation job.

 

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